PEAL acknowledges the importance of flexibility in scheduling appointments and understands that circumstances may require changes. Our Rescheduling, Refund & Cancellation Policy with a 24-hour notice has been established to ensure a fair and transparent process for users who need to modify or cancel appointments or services.
1. Rescheduling
Users can reschedule appointments or services by providing a minimum of 24 hours' notice before the scheduled time. To reschedule, users should contact PEAL through the designated communication channels, and we will make reasonable efforts to accommodate the request based on availability.
2. Refund
In case a user decides to cancel an appointment or service, a refund may be issued if the cancellation is made with at least 24 hours' notice. The refund will be processed using the original payment method, minus any applicable transaction fees. Please note that it might take some time for the refund to reflect in the user's account.
3. Cancellation
For cancellations made less than 24 hours before the scheduled time, PEAL may not be able to provide a refund. However, we encourage users to reach out to us in such cases, as we understand that unforeseen circumstances can arise. We will review each situation on a case-by-case basis and strive to find a suitable resolution. This Rescheduling, Refund & Cancellation Policy is designed to ensure fairness to both users and PEAL. By providing a 24-hour notice, users help us optimise our services and accommodate their needs effectively. We value our users' understanding and cooperation in adhering to these guidelines to maintain a smooth and respectful scheduling process